We want you to love every Beautiqa purchase. If something isn't right, here's how returns and refunds work.
No Refund / No Exchange
•We do not offer any cash refund or exchange on our products. Replacement is only provided in verified damage or wrong-item cases (see below).
Damage/Wrong Item Claims:
•Must be reported within 7 days of delivery
•Unedited unboxing video (recorded before opening) is mandatory proof — no video, no claim
•Approved claims get a free replacement only (no cash refund)
Not Eligible:
•Change of mind, wrong size/shade selected, or used/opened products claims after 7 days
•Packaging: Parcel must include Beautiqa's branded flyer/invoice. Missing flyer? Contact us with your order number for verification.
How to Claim:
•Send order number + unboxing video to Whatsapp 0303-5036868 within 7 days. Response within 24–48 hours; replacement dispatched within 2-3 days.
Refused Deliveries:
•If you refuse a confirmed order without valid reason (not damage/wrong item), delivery charges apply and future orders may require advance payment.
Last updated: June 2026.